Cancellation and refund policy

Last updated: 15 August 2026

Consultation cancellations

Cancel a scheduled Banking Setup or Tax Registration Briefing at least two working days before the appointment for a full refund. Later cancellations receive 50% of the consultation fee because reserved preparation time is no longer recoverable. A no-show is non-refundable.

You may reschedule once without charge with two working days’ notice. Later or repeated rescheduling may be treated as a cancellation.

Arrival Foundations

Before the preparation call, paid fees are fully refundable. After that call but before delivery of the written map, we deduct the value of preparation already completed and refund the balance. After the map is delivered, the first stage is non-refundable; any prepaid, unused follow-up stage is refundable if cancellation is requested before it begins.

Paperwork reviews

Before review work starts, payment is refundable in full. Once analysis begins, time already worked is non-refundable and the remaining balance is returned. Purchased translation, certification or other third-party work is not refundable where the supplier will not refund it; we obtain approval before incurring such costs.

Our cancellation

If we cannot deliver the agreed service, you may accept a new date or receive a refund for the undelivered portion. This does not apply where delivery is blocked because requested client information was not provided after reasonable reminders.

Requesting a refund

Email info@digitalcraftpoint.digital with your name, invoice number and reason. We respond within five working days. Approved refunds are sent to the original payment method, normally within 10 working days; banks may take longer to post them.

Mandatory consumer rights and exceptional circumstances required by applicable law remain unaffected.